You can call us /mail us / message us with your desired cake and sizes , we will respond , subject to booking availability for the date. We will then send you an order form with the quote for the design chosen and the bank details for the payment. 50% advance payment should be sent for the order to be confirmed . Rest of the payment can be done upon delivery or pickup.
Generally a minimum of 3 weeks is needed however wedding and highly detailed cakes will require longer notice, especially during the wedding season. Please book early to avoid disappointment. All our sugar flowers & figurines are handcrafted to order and take several hours even days to complete. If you require a cake with a shorter lead time, please don’t hesitate to ask and we will try to accomodate
{Please note that your cake will not be booked in until the deposit is received.}
Delivery services can be made available depending on the scale of the order and our bandwidth. Please note, delivery charges would be extra and are dependant on the distance from our location.
Order cancellation: For deliveries which are not picked up, we retain the 50% deposit made and have a no refund policy.
For cancellations made upto 2 days prior, we retain the 50% prepayment.For cancellations made 3-7 days prior, a 25% fee of your total bill amount is retained. For cancellations made a 1 week or more prior, you can either opt to retain the balance with us, for your next order, or a cancellation fee of 20% is charged.
